Refund Policy

Last updated: May 2026

1. Overview

At ShowBite, we are committed to ensuring a smooth and satisfactory ordering experience. This Refund Policy outlines the circumstances under which refunds are applicable and the process to request one.

2. Eligible Refund Scenarios

You are eligible for a full refund in the following situations:

An item you ordered is unavailable or out of stock after your order was confirmed.
Your order was not fulfilled or delivered by the cinema staff.
You were charged for an item that was not included in your order.
A technical error resulted in a duplicate payment for the same order.

3. Non-Refundable Scenarios

Refunds will not be applicable in the following cases:

The order has been prepared and is ready for pickup or delivery.
The customer changes their mind after the order is confirmed.
Incorrect order details provided by the customer at the time of ordering.
Issues related to taste, portion size, or personal preferences, as these are determined by the cinema partner.

4. How to Request a Refund

To request a refund, you can raise a request directly through the ShowBite app or contact us via email. When raising a refund request, please provide:

Your order token number (e.g. T-001)
The cinema name and date of the order
The reason for the refund request

Refund requests must be raised within 24 hours of the original order.

5. Refund Processing Timeline

Once a refund request is approved, the amount will be credited back to your original payment method within 5–7 business days, depending on your bank or payment provider.

UPI payments — 1–3 business days
Debit/Credit card payments — 5–7 business days

6. Refund Amount

Approved refunds will be for the full order amount including any applicable taxes. Payment gateway charges may or may not be refunded depending on the specific circumstances.

7. Contact

For any refund-related queries or to raise a refund request, please contact us at support@showbite.in. Our support team will respond within 48 hours.